https://usw.status.freshservice.com/ en-us We have received notification from Blackboard Technical Support to advise that essential maintenance and security upgrades to our Blackboard services will be performed on 26/08/2026 from 20:00 until approximately 22:00 BST. Impact: All Blackboard users and Blackboard services including integrations where users are accessing them via Blackboard e.g. Inspera, Turnitin, CodeGrade, Vevox, Panopto. THIS OUTAGE DOES NOT IMPACT SERVICES WHERE USERS ACCESS THEM DIRECTLY/FROM OUTSIDE BLACKBOARD. Steps recommended to reduce impact: Colleagues: • Revise any mark/feedback release and assessment/assignment submission deadlines. Where possible, avoid 26/08/26 and 27/08/26 altogether. • Consider postponing any module/course content creation/update activities on 26/08/26 and 27/08/26. • If you are planning to deliver content from Blackboard after 5pm on 26/08/26 or during the day on 27/08/26, try to have backups of any presentations or materials available outside Blackboard that you can refer to as a contingency. Although it is unlikely to begin sooner or end later, we cannot guarantee the start and end times of the outage. If you experience any issues, please contact the IT services (EdTech) team via a Fresh Service Support ticket at: https://support.southwales.ac.uk/support/tickets/new Students: • Check your submission deadlines. • If you have any submission deadlines after 5pm on 26/08/26 (BST) or on 27/08/2026, please contact your module tutor/module leader for advice. • We cannot guarantee that any submissions posted after 5pm on 26/08/2026 will be received. If you experience any issues, please contact the IT services (EdTech) team via a Fresh Service Support ticket at: https://support.southwales.ac.uk/support/tickets/new We apologise for any inconvenience this may cause. Rydym wedi derbyn hysbysiad gan Gymorth Technegol Blackboard i roi gwybod y bydd uwchraddiadau cynnal a chadw a diogelwch hanfodol i'n gwasanaethau Blackboard yn cael eu perfformio ar 26/08/2026 o 20:00 tan oddeutu 22:00 BST. Effaith: Holl ddefnyddwyr Blackboard a gwasanaethau Blackboard gan gynnwys integreiddiadau Blackboard lle mae defnyddwyr yn eu cyrchu trwy Blackboard e.e. Inspera, Turnitin, CodeGrade, Vevox, Panopto NID YW'R TORIAD HWN YN EFFEITHIO AR WASANAETHAU LLE MAE DEFNYDDWYR YN EU CYRCHU'N UNIONGYRCHOL / O'R TU ALLAN I BLACKBOARD. Camau a argymhellir i leihau effaith: Cydweithwyr: • Adolygu unrhyw ddyddiadau cau rhyddhau marc / adborth a chyflwyno asesiad / aseiniad. Lle bo'n bosibl, osgoi 26/08/26 a 27/08/26 yn gyfan gwbl. • Yn yr un modd, ystyriwch ohirio unrhyw weithgareddau creu / diweddaru cynnwys modiwl/cwrs ar 26/08/26 a 27/08/26. • Os ydych chi'n bwriadu cyflwyno cynnwys gan Blackboard ar ôl 5pm ar 26/08/26 neu yn ystod y dydd ar 27/08/26, ceisiwch gael copïau wrth gefn o unrhyw gyflwyniadau neu ddeunyddiau sydd ar gael y tu allan i Blackboard y gallwch gyfeirio atynt fel copi wrth gefn. Er ei fod yn annhebygol o ddechrau'n gynt neu'n dod i ben yn ddiweddarach, ni allwn warantu amseroedd dechrau a diwedd y toriad. Os ydych chi'n profi unrhyw broblemau cysylltwch â'r tîm gwasanaethau TG (EdTech) drwy docyn Cymorth Gwasanaeth Ffres yn https://support.southwales.ac.uk/support/tickets/new Myfyrwyr: • Gwiriwch eich dyddiadau cau cyflwyno. • Os oes gennych unrhyw ddyddiadau cau cyflwyno ar ôl 5pm ar 26/08/26 (BST) neu ar 27/08/2026, cysylltwch â'ch tiwtor/arweinydd modiwl am gyngor. • Ni allwn warantu y bydd unrhyw gyflwyniadau a bostiwyd ar ôl 5pm ar 26/08/2026 yn cael eu derbyn. Os ydych chi'n profi unrhyw broblemau cysylltwch â'r tîm gwasanaethau TG (EdTech) drwy docyn Cymorth Gwasanaeth Ffres yn: https://support.southwales.ac.uk/support/tickets/new Ymddiheurwn am unrhyw anghyfleustra y gall hyn ei achosi. Wed, 26 Aug 2026 19:00:00 +0000 https://usw.status.freshservice.com/incidents/96 https://usw.status.freshservice.com/incidents/96 Maintenance We are currently experiencing a partial network outage affecting Newport Campus. This has been caused an air conditioning failure in the LAN room. As a result, network services in the affected area are currently unavailable. The issue is being investigated, and work is underway to restore services as quickly as possible. We apologise for the disruption and appreciate your patience while this issue is resolved. Further updates will be provided when available. Ar hyn o bryd rydym yn profi toriad rhwydwaith rhannol sy'n effeithio ar Gampws Casnewydd. Mae hyn wedi achosi methiant aerdymheru yn yr ystafell LAN. O ganlyniad, nid yw gwasanaethau rhwydwaith yn yr ardal yr effeithiwyd arni ar gael ar hyn o bryd. Mae'r mater yn cael ei ymchwilio, ac mae gwaith ar y gweill i adfer gwasanaethau cyn gynted â phosibl. Rydym yn ymddiheuro am yr aflonyddwch ac yn gwerthfawrogi eich amynedd tra bod y mater hwn yn cael ei ddatrys. Darperir diweddariadau pellach pan fyddant ar gael. Thu, 23 Jul 2026 07:45:00 +0000 https://usw.status.freshservice.com/incidents/95 https://usw.status.freshservice.com/incidents/95 Incident Internet and Wi-Fi services will be running ‘at risk’ during the upgrading of the network to improve security and resilience. There is a low risk to user disruption. However, all internet and Wi-Fi services should be considered at risk during these times. Please remember to save your work regularly in case of any temporary outages. Bydd gwasanaethau rhyngrwyd a Wi-Fi yn rhedeg ‘mewn perygl’ yn ystod y gwaith o uwchraddio’r rhwydwaith i wella diogelwch a gwydnwch. Mae risg isel i amhariad defnyddwyr. Fodd bynnag, dylid ystyried bod pob gwasanaeth rhyngrwyd a Wi-Fi mewn perygl yn ystod yr amseroedd hyn. Cofiwch arbed eich gwaith yn rheolaidd rhag ofn y bydd unrhyw doriadau dros dro. Wed, 01 Jul 2026 19:00:00 +0000 https://usw.status.freshservice.com/incidents/93 https://usw.status.freshservice.com/incidents/93 Maintenance This year’s Blackboard module rollover will take place on Monday 29 June 2026. Modules will be rolled over blank, which means that no content will be automatically copied between module instances. For further guidance, please contact your Digital Education Partner, or email digedsupport@southwales.ac.uk. You can also refer to the Digitally Enabled Education (DEE) team support pages. Bydd trosglwyddiad modiwlau Blackboard eleni yn digwydd ddydd Llun 29 Mehefin 2026. Bydd modiwlau'n cael eu trosglwyddo'n wag, sy'n golygu na fydd unrhyw gynnwys yn cael ei gopïo'n awtomatig rhwng enghreifftiau modiwl. Am ragor o arweiniad, cysylltwch â'ch Partner Addysg Ddigidol, neu anfonwch e-bost at digedsupport@southwales.ac.uk. Gallwch hefyd gyfeirio at dudalennau cymorth tîm Addysg Ddigidol Alluog (DEE). Sun, 28 Jun 2026 23:00:00 +0000 https://usw.status.freshservice.com/incidents/89 https://usw.status.freshservice.com/incidents/89 Maintenance Quercus, the student records and admissions system is being upgraded to the latest version (8.39). Quercus will be unavailable from 16:00 on Friday, 26th June until 09:00 on Monday, 29th June During this period, all users must refrain from attempting to access the system. Post-Upgrade Risk Window: On Monday, 29th June, Quercus should be considered “at risk” until 12:00 noon while post-upgrade checks are completed. This upgrade is essential to apply the latest security patches and software updates, ensuring compliance and enabling critical functional enhancements. Integrations with other systems—including Blackboard, SailPoint, Mulesoft, Connect2, and others—will be paused prior to the upgrade. A checklist of jobs will be followed to suspend and subsequently restart these services. This process is part of our standard procedure during scheduled maintenance. Mae Quercus, y system cofnodion myfyrwyr a derbyniadau, yn cael ei uwchraddio i’r fersiwn ddiweddaraf (8.39). Bydd Quercus ar gau o 16:00 ddydd Gwener, 26 Mehefin tan 09:00 ddydd Llun, 29 Mehefin. Yn ystod y cyfnod hwn, rhaid i bob defnyddiwr beidio ag ymgais i gyrchu’r system. Ffenestr Risg Ôl Uwchraddio: Ddydd Llun, 29 Mehefin, dylid ystyried Quercus fel “mewn perygl” tan 12:00 canol dydd tra bydd y gwiriadau ôl uwchraddio’n cael eu cwblhau. Mae’r uwchraddiad hwn yn hanfodol er mwyn cymhwyso’r diweddariadau diogelwch a’r fersiynau meddalwedd diweddaraf, gan sicrhau cydymffurfiaeth a galluogi gwelliannau swyddogaethol hanfodol. Bydd integreiddiadau â systemau eraill—gan gynnwys Blackboard, SailPoint, Mulesoft, Connect2, ac eraill—yn cael eu hatal cyn i’r uwchraddiad ddechrau. Bydd rhestr wirio o swyddi’n cael ei dilyn i atal ac ailgychwyn y gwasanaethau hyn. Mae’r broses hon yn rhan o’n gweithdrefn safonol yn ystod gwaith cynnal a chadw wedi’i drefnu. Fri, 26 Jun 2026 15:00:00 +0000 https://usw.status.freshservice.com/incidents/90 https://usw.status.freshservice.com/incidents/90 Maintenance What has happened? The Treforest campus has experience multiple power interruptions this morning. These are caused by power distribution issues impacting all the whole of Treforest campus and many other non-university premises in the area. National Grid have reported that the issues have now been resolved. IT Services have been able to return core network services to normal operation. There are several services that have been negatively impacted by the fluctuating power, these include printers, AV and WiFi in Treforest, and due to network connectivity paths, some services on Glyntaff campus. What is being done? Work has been completed this morning to return most services back to normal operation. The ITS teams are working though all reported issues to return them to normal operation. Due to the wide impact, this will take some time. How will this affect me? We know some services, such as AV and printing are still affected. We are working to resolve these as quickly as practical, in the meanwhile, if users experience any issues, please report any these as usual to the IT Service Desk through the Freshservice portal: https://support.southwales.ac.uk/support/home. Thank you for your patience and understanding as we work to return all services to normal operation. Beth sydd wedi digwydd? Bu sawl toriad pŵer ar gampws Trefforest y bore yma. Mae'r rhain wedi'u hachosi gan broblemau gyda'r rhwydwaith dosbarthu trydan sydd wedi effeithio ar gampws Trefforest cyfan, ynghyd â nifer o adeiladau eraill yn yr ardal nad ydynt yn perthyn i'r Brifysgol. Mae National Grid wedi cadarnhau bod y broblem bellach wedi'i datrys. Mae'r Gwasanaethau TG wedi llwyddo i adfer y prif wasanaethau rhwydwaith i weithrediad arferol. Fodd bynnag, mae nifer o wasanaethau wedi'u heffeithio gan yr amrywiadau yn y cyflenwad pŵer, gan gynnwys argraffwyr, systemau AV a Wi-Fi ar gampws Trefforest, ac oherwydd llwybrau cysylltedd y rhwydwaith, mae rhai gwasanaethau ar gampws Glyntaf hefyd wedi'u heffeithio. Beth sy'n cael ei wneud? Mae gwaith wedi'i gwblhau y bore yma i adfer y rhan fwyaf o'r gwasanaethau i weithrediad arferol. Mae timau'r Gwasanaethau TG yn gweithio drwy'r holl faterion sydd wedi'u hadrodd er mwyn adfer pob gwasanaeth cyn gynted â phosibl. Oherwydd maint yr effaith, bydd hyn yn cymryd peth amser. Sut fydd hyn yn effeithio arnaf? Rydym yn ymwybodol bod rhai gwasanaethau, megis systemau AV ac argraffu, yn dal i gael eu heffeithio. Rydym yn gweithio i ddatrys y materion hyn cyn gynted ag sy'n ymarferol. Yn y cyfamser, os byddwch yn profi unrhyw broblemau, cofnodwch nhw fel arfer gyda'r Ddesg Wasanaeth TG drwy borth Freshservice: https://support.southwales.ac.uk/support/home Diolch am eich amynedd a'ch dealltwriaeth wrth i ni weithio i adfer pob gwasanaeth i weithrediad arferol. Thu, 25 Jun 2026 09:30:00 +0000 https://usw.status.freshservice.com/incidents/94 https://usw.status.freshservice.com/incidents/94 Incident IT Services will be carrying out planned maintenance on Tuesday 23 June, between 5pm and 8pm, to migrate several core network services to a new technology platform. As this migration has been carefully planned and will be completed in stages, with resilient services remaining operational throughout the change window, IT Services do not anticipate any interruption for users. However, as with any change involving critical infrastructure, there remains a risk of unexpected issues occurring during the maintenance period. Should this happen, it is possible that some University systems or network-connected services hosted on campus may experience disruption while the issue is investigated and resolved. IT Services will be actively monitoring services throughout the maintenance window and will take immediate action should any issues arise. As a precaution we recommend that service users plan to minimise on-campus work on the evening of Tuesday 23 June. If users experience any issues, please report any these as usual to the IT Service Desk through the Freshservice portal. This work forms part of our ongoing programme to improve the reliability, resilience, and long-term sustainability of USW’s IT infrastructure. Thank you for your patience and understanding as we continue to invest in and improve technology services across the University. Bydd Gwasanaethau TG yn cynnal gwaith cynnal a chadw wedi’i gynllunio ddydd Mawrth 23 Mehefin, rhwng 5pm ac 8pm, i fudo nifer o wasanaethau rhwydwaith craidd i blatfform technoleg newydd. Gan fod y mudo hwn wedi’i gynllunio’n ofalus a bydd yn cael ei gwblhau mewn camau, gyda gwasanaethau gwydn yn parhau i fod ar waith drwy gydol y ffenestr newid, nid yw Gwasanaethau TG yn rhagweld unrhyw ymyrraeth i ddefnyddwyr. Fodd bynnag, fel gydag unrhyw newid sy’n ymwneud â seilwaith hanfodol, mae risg o hyd y bydd problemau annisgwyl yn digwydd yn ystod y cyfnod cynnal a chadw. Os bydd hyn yn digwydd, mae’n bosibl y bydd rhai systemau Prifysgol neu wasanaethau sy’n gysylltiedig â’r rhwydwaith a gynhelir ar y campws yn profi aflonyddwch tra bod y mater yn cael ei ymchwilio a’i ddatrys. Bydd Gwasanaethau TG yn monitro gwasanaethau’n weithredol drwy gydol y ffenestr cynnal a chadw a byddant yn cymryd camau ar unwaith os bydd unrhyw broblemau’n codi. Fel rhagofal, rydym yn argymell bod defnyddwyr gwasanaeth yn cynllunio i leihau gwaith ar y campws gyda’r nos ddydd Mawrth 23 Mehefin. Os bydd defnyddwyr yn profi unrhyw broblemau, rhowch wybod am unrhyw rai fel arfer i’r Ddesg Gwasanaeth TG drwy borth Freshservice. Mae'r gwaith hwn yn rhan o'n rhaglen barhaus i wella dibynadwyedd, gwydnwch a chynaliadwyedd hirdymor seilwaith TG PDC. Diolch am eich amynedd a'ch dealltwriaeth wrth i ni barhau i fuddsoddi mewn gwasanaethau technoleg a'u gwella ar draws y Brifysgol. Tue, 23 Jun 2026 16:00:00 +0000 https://usw.status.freshservice.com/incidents/91 https://usw.status.freshservice.com/incidents/91 Maintenance We are currently experiencing a network outage affecting the West Wing of J Block. This has been caused by the excessive heat leading to an air conditioning failure in the LAN room. As a result, network services in the affected area are currently unavailable. The issue is being investigated, and work is underway to restore services as quickly as possible. We apologise for the disruption and appreciate your patience while this issue is resolved. Further updates will be provided when available. Ar hyn o bryd rydym yn profi toriad rhwydwaith sy'n effeithio ar Adain Orllewinol Bloc J. Mae hyn wedi'i achosi gan y gwres gormodol sy'n arwain at fethiant aerdymheru yn yr ystafell LAN. O ganlyniad, nid yw gwasanaethau rhwydwaith yn yr ardal yr effeithiwyd arni ar gael ar hyn o bryd. Mae'r mater yn cael ei ymchwilio, ac mae gwaith ar y gweill i adfer gwasanaethau cyn gynted â phosibl. Rydym yn ymddiheuro am yr aflonyddwch ac yn gwerthfawrogi eich amynedd tra bod y mater hwn yn cael ei ddatrys. Darperir diweddariadau pellach pan fyddant ar gael. Fri, 19 Jun 2026 11:00:00 +0000 https://usw.status.freshservice.com/incidents/92 https://usw.status.freshservice.com/incidents/92 Incident UniApps service may be at risk for up to 60 minutes. A short downtime of around 15 minutes is expected, starting about 5 minutes in. Our team will monitor closely and restore service as quickly as possible. Gall gwasanaeth UniApps fod mewn perygl am hyd at 60 munud. Disgwylir amser segur byr o tua 15 munud, gan ddechrau tua 5 munud i mewn. Bydd ein tîm yn monitro’n ofalus ac yn adfer y gwasanaeth cyn gynted â phosibl. During the 15-minute downtime, clients will not be able to use the portal to launch applications that are not already open. Yn ystod yr amser segur o 15 munud, ni fydd cleientiaid yn gallu defnyddio’r porth i lansio cymwysiadau nad ydynt eisoes ar agor. Mon, 15 Jun 2026 18:30:00 +0000 https://usw.status.freshservice.com/incidents/87 https://usw.status.freshservice.com/incidents/87 Maintenance We are aware of issues this morning where users are unable to connect to the Eduroam network. Our network team are currently investigating the issue and working towards a resolution. Updates will be provided here as we progress this issue. Rydym yn ymwybodol o broblemau y bore yma lle nad yw defnyddwyr yn gallu cysylltu â rhwydwaith Eduroam. Ar hyn o bryd mae ein tîm rhwydwaith yn ymchwilio i'r mater ac yn gweithio tuag at ddatrysiad. Darperir diweddariadau yma wrth i ni ddatblygu'r mater hwn. Wed, 03 Jun 2026 07:30:00 +0000 https://usw.status.freshservice.com/incidents/88 https://usw.status.freshservice.com/incidents/88 Incident What is being done? Connect2 is being upgraded to the latest version. How will this impact users? Connect2 will be unavailable while the upgrade is carried out. Why is this being done? The work is being carried out to bring Connect2 up to the latest version. Beth sy'n cael ei wneud? Mae Connect2 yn cael ei uwchraddio i’r fersiwn ddiweddaraf. Sut fydd hyn yn effeithio ar ddefnyddwyr? Bydd Connect2 ar gael ddim tra bo’r uwchraddiad yn cael ei wneud. Pam mae hyn yn cael ei wneud? Mae’r gwaith yn cael ei wneud er mwyn dod â Connect2 i’r fersiwn ddiweddaraf. Mon, 01 Jun 2026 16:00:00 +0000 https://usw.status.freshservice.com/incidents/84 https://usw.status.freshservice.com/incidents/84 Maintenance What is being done? Microsoft are retiring the people card expanded view from Classic Outlook starting June 1, 2026. How will this impact users? Users who use Classic Outlook and access the people card expanded view will no longer be able to use this. Why is this being done? Microsoft advise: "The people card experience in Classic Outlook is simplifying. As part of this update, the people card expanded view in Classic Outlook will be retired. This change streamlines the experience and ensures consistency with other Office applications where only the standard contact card is available." Beth sy'n cael ei wneud? Bydd Microsoft yn tynnu’n ôl y golwg estynedig o’r Cerdyn Pobl yn Outlook Clasurol o 1 Mehefin 2026. Sut fydd hyn yn effeithio ar ddefnyddwyr? Ni fydd defnyddwyr sy’n defnyddio Outlook Clasurol ac yn cyrchu’r golwg estynedig o’r Cerdyn Pobl bellach yn gallu ei ddefnyddio. Pam mae hyn yn cael ei wneud? Mae Microsoft yn cynghori: “Mae profiad y Cerdyn Pobl yn Outlook Clasurol yn cael ei symleiddio. Fel rhan o’r diweddariad hwn, bydd y golwg estynedig o’r Cerdyn Pobl yn Outlook Clasurol yn cael ei thynnu’n ôl. Mae’r newid hwn yn symleiddio’r profiad ac yn sicrhau cysondeb â chymwysiadau Office eraill, lle mai dim ond y cerdyn cyswllt safonol sydd ar gael.” Sun, 31 May 2026 23:00:00 +0000 https://usw.status.freshservice.com/incidents/72 https://usw.status.freshservice.com/incidents/72 Maintenance IT Services are urgently investigating a loss of all network services. You may face connection issues when trying to access the USW or eduroam network on campus. Working from home or off campus should be unaffected. Further updates will be provided as we work to resolve these issues. -------------- Mae Gwasanaethau TG yn ymchwilio ar frys i golledion pob rhwydwaith. Efallai y byddwch yn wynebu problemau cysylltu wrth geisio cael mynediad i rwydwaith PDC neu eduroam ar y campws. Ni ddylai gweithio o gartref neu oddi ar y campws gael ei effeithio. Bydd diweddariadau pellach yn cael eu darparu wrth i ni weithio i ddatrys y problemau hyn. Wed, 27 May 2026 14:00:00 +0000 https://usw.status.freshservice.com/incidents/85 https://usw.status.freshservice.com/incidents/85 Incident We are currently experiencing a network outage affecting the West Wing of J Block. This has been caused by the excessive heat leading to an air conditioning failure in the LAN room. As a result, network services in the affected area are currently unavailable. The issue is being investigated, and work is underway to restore services as quickly as possible. We apologise for the disruption and appreciate your patience while this issue is resolved. Further updates will be provided when available. Ar hyn o bryd rydym yn profi toriad rhwydwaith sy'n effeithio ar Adain Orllewinol Bloc J. Mae hyn wedi'i achosi gan y gwres gormodol sy'n arwain at fethiant aerdymheru yn yr ystafell LAN. O ganlyniad, nid yw gwasanaethau rhwydwaith yn yr ardal yr effeithiwyd arni ar gael ar hyn o bryd. Mae'r mater yn cael ei ymchwilio, ac mae gwaith ar y gweill i adfer gwasanaethau cyn gynted â phosibl. Rydym yn ymddiheuro am yr aflonyddwch ac yn gwerthfawrogi eich amynedd tra bod y mater hwn yn cael ei ddatrys. Darperir diweddariadau pellach pan fyddant ar gael. Wed, 27 May 2026 13:00:00 +0000 https://usw.status.freshservice.com/incidents/86 https://usw.status.freshservice.com/incidents/86 Incident In December 2025 we notified Blackboard Original course/organisation owners of Blackboard’s decision to cease support. Further to that notice, we will begin the conversion of all remaining Blackboard Original courses to Blackboard Ultra. This action will take place In the last week of May/first week of June 2026 to ensure as little disruption as possible and to allow ample time to resolve any issues ahead of 01 January 2027, where all remaining Blackboard Original content will enter a “read-only” state. Where we have received responses from course owners: · Any Blackboard Original courses to be retained will be converted to Blackboard Ultra versions and remain available. · Any Blackboard Original courses to be archived will be converted to Blackboard Ultra versions before archiving takes place to ensure they can be retrieved in a readable state in future. Where we have not received responses from course owners: Blackboard Original courses will be converted to Blackboard ultra versions and will remain dormant until we receive a request to make them available, or they reach their natural archiving age – where they will be archived. All converted course versions will receive a “-U” suffix to their name to denote the new course version e.g. “THISCOURSENAME” will become “THISCOURSENAME-U”. This action will not impact GoLearn courses. If you have any queries regarding this matter, please contact Gareth.Reilly@southwales.ac.uk Ym mis Rhagfyr 2025, fe wnaethom hysbysu perchnogion cyrsiau/sefydliadau Blackboard Original am benderfyniad Blackboard i roi'r gorau ar gefnogaeth. Yn dilyn yr hysbysiad hwnnw, byddwn yn dechrau trosi'r holl gyrsiau Blackboard Original sy'n weddill i Blackboard Ultra. Bydd y gweithred hyn yn digwydd yn wythnos olaf mis Mai/wythnos gyntaf mis Mehefin 2026 i sicrhau cyn lleied o darfu â phosibl ac i ganiatáu digon o amser i ddatrys unrhyw broblemau cyn 1 Ionawr 2027, lle bydd yr holl gynnwys Blackboard Original sy'n weddill yn newid i gyflwr "darllen yn unig". Lle rydym wedi derbyn ymatebion gan berchnogion cyrsiau: • Bydd unrhyw gyrsiau Blackboard Original sydd i'w cadw yn cael eu trosi i fersiynau Blackboard Ultra a byddant yn parhau i fod ar gael. • Bydd unrhyw gyrsiau Blackboard Original i'w harchifo yn cael eu trosi i fersiynau Blackboard Ultra cyn i'r archifo digwydd er mwyn sicrhau y gellir eu hadalw mewn cyflwr darllenadwy yn y dyfodol. Lle nad ydym wedi derbyn ymatebion gan berchnogion cyrsiau: Bydd cyrsiau Blackboard Original yn cael eu trosi i fersiynau Blackboard ultra a byddant yn aros yn segur nes i ni dderbyn cais i'w gwneud ar gael, neu nes iddynt gyrraedd eu hoedran archifo naturiol – lle byddant yn cael eu harchifo. Bydd pob fersiwn o gwrs sydd wedi’i throsi yn derbyn ôl-ddodiad “-U” i’w henw i ddynodi fersiwn newydd y cwrs e.e. bydd “ENWCWRSYMA” yn dod yn “ENWCWRSYMA-U”. Ni fydd y weithred hon yn effeithio ar gyrsiau GoLearn. Os oes gennych unrhyw ymholiadau ynglŷn â'r mater hwn, cysylltwch â Gareth.Reilly@southwales.ac.uk Thu, 21 May 2026 10:30:00 +0000 https://usw.status.freshservice.com/incidents/83 https://usw.status.freshservice.com/incidents/83 Maintenance We are aware of an issue currently affecting all colleagues, which is preventing them from logging into Jisc Learning Analytics. This has been identified as being caused by a faulty staff file, and IT Services are actively working on a fix. Thank you for your patience and understanding while we resolve this. Rydym yn ymwybodol o broblem sy'n effeithio ar bob cydweithiwr ar hyn o bryd, sy'n eu hatal rhag mewngofnodi i Jisc Learning Analytics. Mae hyn wedi'i nodi fel achos ffeil staff ddiffygiol, ac mae Gwasanaethau TG yn gweithio'n weithredol ar ddatrysiad. Diolch am eich amynedd a'ch dealltwriaeth wrth i ni ddatrys hyn. Wed, 20 May 2026 13:00:00 +0000 https://usw.status.freshservice.com/incidents/82 https://usw.status.freshservice.com/incidents/82 Incident The third-party provider of these platforms have been experiencing issues that have affected availability over the past 24 hours. They are currently available and appear stable however users should be aware that there is potential risk of continued impacts to availability and functionality over the next few days. -------- Mae darparwr trydydd parti y llwyfannau hyn wedi bod yn profi problemau sydd wedi effeithio ar y gallu i gael mynediad dros y 24 awr diwethaf. Maent ar hyn o bryd ar gael ac yn ymddangos yn sefydlog fodd bynnag dylai defnyddwyr fod yn ymwybodol bod y risg bod potensial o effaith barhaus ar y gallu i gael mynediad a'r swyddogaethau dros y ychydig ddyddiau nesaf. Fri, 15 May 2026 09:48:00 +0000 https://usw.status.freshservice.com/incidents/81 https://usw.status.freshservice.com/incidents/81 Incident IT Services are urgently investigating a loss of network services across all campuses. You may face connection issues when trying to access the USW or eduroam network on campus. Working from home or off campus should be unaffected. Further updates will be provided as we work to resolve these issues. -------------- Mae Gwasanaethau TG yn ymchwilio ar frys i golledion pob rhwydwaith ar draws pob campws. Efallai y byddwch yn wynebu problemau cysylltu wrth geisio cael mynediad i rwydwaith PDC neu eduroam ar y campws. Ni ddylai gweithio o gartref neu oddi ar y campws gael ei effeithio. Bydd diweddariadau pellach yn cael eu darparu wrth i ni weithio i ddatrys y problemau hyn. Wed, 29 Apr 2026 08:36:00 +0000 https://usw.status.freshservice.com/incidents/80 https://usw.status.freshservice.com/incidents/80 Incident Internet and Wi-Fi services will be running ‘at risk’ during the upgrading of the network to improve security and resilience. There is a low risk to user disruption. However, all internet and Wi-Fi services should be considered at risk during these times. Please remember to save your work regularly in case of any temporary outages. Bydd gwasanaethau rhyngrwyd a Wi-Fi yn rhedeg ‘mewn perygl’ yn ystod y gwaith o uwchraddio’r rhwydwaith i wella diogelwch a gwydnwch. Mae risg isel i amhariad defnyddwyr. Fodd bynnag, dylid ystyried bod pob gwasanaeth rhyngrwyd a Wi-Fi mewn perygl yn ystod yr amseroedd hyn. Cofiwch arbed eich gwaith yn rheolaidd rhag ofn y bydd unrhyw doriadau dros dro. Wed, 29 Apr 2026 06:00:00 +0000 https://usw.status.freshservice.com/incidents/76 https://usw.status.freshservice.com/incidents/76 Maintenance Internet and Wi-Fi services will be running ‘at risk’ during the upgrading of the network to improve security and resilience. There is a low risk to user disruption. However, all internet and Wi-Fi services should be considered at risk during these times. Please remember to save your work regularly in case of any temporary outages. Bydd gwasanaethau rhyngrwyd a Wi-Fi yn rhedeg ‘mewn perygl’ yn ystod y gwaith o uwchraddio’r rhwydwaith i wella diogelwch a gwydnwch. Mae risg isel i amhariad defnyddwyr. Fodd bynnag, dylid ystyried bod pob gwasanaeth rhyngrwyd a Wi-Fi mewn perygl yn ystod yr amseroedd hyn. Cofiwch arbed eich gwaith yn rheolaidd rhag ofn y bydd unrhyw doriadau dros dro. Tue, 28 Apr 2026 06:00:00 +0000 https://usw.status.freshservice.com/incidents/75 https://usw.status.freshservice.com/incidents/75 Maintenance There is an ongoing issue with Student accounts being re-enabled and Blackboard enrolments not being available. IT Services are aware of the issue and correcting enrolments being logged by students via the support portal. If you are affected by this and cannot access your course or modules on BlackBoard, please raise a support ticket using this link: https://support.southwales.ac.uk/support/tickets/new ------ Mae problem barhaus gydag ail-galluogi cyfrifon Myfyrwyr a methu cael cofrestri Blackboard. Mae Gwasanaethau TG yn ymwybodol o'r broblem ac yn cywiro cofrestri sy'n cael eu cofnodi gan fyfyrwyr drwy'r porth cymorth. Os ydych yn cael eich effeithio gan hyn, codwch docyn cymorth gan ddefnyddio'r ddolen hon: https://support.southwales.ac.uk/support/tickets/new Fri, 24 Apr 2026 15:56:00 +0000 https://usw.status.freshservice.com/incidents/78 https://usw.status.freshservice.com/incidents/78 Incident Internet and Wi-Fi services will be running ‘at risk’ during the upgrading of the network to improve security and resilience. There is a low risk to user disruption. However, all internet and Wi-Fi services should be considered at risk during these times. Please remember to save your work regularly in case of any temporary outages. Bydd gwasanaethau rhyngrwyd a Wi-Fi yn rhedeg ‘mewn perygl’ yn ystod y gwaith o uwchraddio’r rhwydwaith i wella diogelwch a gwydnwch. Mae risg isel i amhariad defnyddwyr. Fodd bynnag, dylid ystyried bod pob gwasanaeth rhyngrwyd a Wi-Fi mewn perygl yn ystod yr amseroedd hyn. Cofiwch arbed eich gwaith yn rheolaidd rhag ofn y bydd unrhyw doriadau dros dro. Wed, 22 Apr 2026 15:30:00 +0000 https://usw.status.freshservice.com/incidents/74 https://usw.status.freshservice.com/incidents/74 Maintenance Internet and Wi-Fi services will be running ‘at risk’ during the upgrading of the network to improve security and resilience. There is a low risk to user disruption. However, all internet and Wi-Fi services should be considered at risk during these times. Please remember to save your work regularly in case of any temporary outages. Bydd gwasanaethau rhyngrwyd a Wi-Fi yn rhedeg ‘mewn perygl’ yn ystod y gwaith o uwchraddio’r rhwydwaith i wella diogelwch a gwydnwch. Mae risg isel i amhariad defnyddwyr. Fodd bynnag, dylid ystyried bod pob gwasanaeth rhyngrwyd a Wi-Fi mewn perygl yn ystod yr amseroedd hyn. Cofiwch arbed eich gwaith yn rheolaidd rhag ofn y bydd unrhyw doriadau dros dro. Wed, 15 Apr 2026 06:00:00 +0000 https://usw.status.freshservice.com/incidents/73 https://usw.status.freshservice.com/incidents/73 Maintenance Internet and Wi-Fi services will be running ‘at risk’ during the upgrading of the network to improve security and resilience. There is a low risk to user disruption. However, all internet and Wi-Fi services should be considered at risk during these times. Please remember to save your work regularly in case of any temporary outages. Bydd gwasanaethau rhyngrwyd a Wi-Fi yn rhedeg ‘mewn perygl’ yn ystod y gwaith o uwchraddio’r rhwydwaith i wella diogelwch a gwydnwch. Mae risg isel i amhariad defnyddwyr. Fodd bynnag, dylid ystyried bod pob gwasanaeth rhyngrwyd a Wi-Fi mewn perygl yn ystod yr amseroedd hyn. Cofiwch arbed eich gwaith yn rheolaidd rhag ofn y bydd unrhyw doriadau dros dro. Tue, 17 Mar 2026 22:00:00 +0000 https://usw.status.freshservice.com/incidents/71 https://usw.status.freshservice.com/incidents/71 Maintenance The PaperCut printing system is going to be upgraded to the latest version and to have the new certificate applied. During these times PaperCut will be running at risk and may be unavailable. The Print Room on Treforest Campus will be open early to assist with any urgent print requests. This upgrade is required for PaperCut to provide security updates and improvement to the system. Bydd system argraffu PaperCut yn cael ei huwchraddio i'r fersiwn ddiweddaraf a bydd y dystysgrif newydd yn cael ei chymhwyso. Yn ystod y cyfnodau hyn, bydd PaperCut mewn perygl ac efallai na fydd ar gael. Bydd yr Ystafell Argraffu ar Gampws Trefforest ar agor yn gynnar i gynorthwyo gydag unrhyw geisiadau argraffu brys. Mae angen yr uwchraddiad hwn er mwyn i PaperCut ddarparu diweddariadau diogelwch a gwelliannau i'r system. Wed, 11 Mar 2026 15:00:00 +0000 https://usw.status.freshservice.com/incidents/68 https://usw.status.freshservice.com/incidents/68 Maintenance We are aware that several links have disappeared from the left-hand navigation on the UniLife homepage. The following links are currently affected: UniLife Help UniLife A–Z Advice Zone Online USW IT Status Page Results Service IT Services is investigating this issue and will provide a further update as soon as possible. Rydym yn ymwybodol bod sawl dolen wedi diflannu o'r llywio chwith ar dudalen gartref UniLife. Mae'r dolenni canlynol wedi'u heffeithio ar hyn o bryd: Cymorth UniLife A–Z UniLife Parth Cyngor Ar-lein Tudalen Statws TG PDC Gwasanaeth Canlyniadau Mae Gwasanaethau TG yn ymchwilio i'r mater hwn a byddant yn darparu diweddariad pellach cyn gynted â phosibl. Tue, 03 Mar 2026 12:56:00 +0000 https://usw.status.freshservice.com/incidents/70 https://usw.status.freshservice.com/incidents/70 Incident Known issue: Following the recent implementation of Data Loss Prevention (block with override) (Data loss prevention block with override rollout (EN)) it has been identified that the override function is not always working for colleagues still using Classic version of the 'Outlook' app resulting in some users being unable to send email with potential sensitive information/ files in them. If the outbound email fails, users will received an incoming email informing them of the block. Short term resolution - Report the issue occurring, attempt to use the web version or newer version of the Outlook App. Long term resolution - We are working within Microsoft to resolve this issue. However, it should be noted that it is advised that the web version or newer version of Outlook App should be utilised rather than the classic outlook app. Mater hysbys: Yn dilyn gweithredu diweddar Atal Colli Data (bloc gyda diystyru) (Data Loss Prevention block with override rollout (EN)), nodwyd nad yw’r swyddogaeth ddiystyru bob amser yn gweithio i gydweithwyr sy’n parhau i ddefnyddio’r fersiwn Glasurol o’r ap ‘Outlook’. O ganlyniad, gall rhai defnyddwyr fethu anfon e-byst sy’n cynnwys gwybodaeth neu ffeiliau a allai fod yn sensitif. Os bydd e-bost allanol yn methu, bydd defnyddwyr yn derbyn e-bost mewnol yn eu hysbysu o’r bloc. Datrysiad tymor byr: Rhoi gwybod am y mater pan fo’n digwydd, a cheisio defnyddio’r fersiwn we neu’r fersiwn mwy diweddar o’r ap Outlook. Datrysiad tymor hir: Rydym yn gweithio gyda Microsoft i ddatrys y mater hwn. Fodd bynnag, dylid nodi yr argymhellir defnyddio’r fersiwn we neu’r fersiwn mwy diweddar o’r ap Outlook yn hytrach na’r fersiwn Glasurol o Outlook. Tue, 24 Feb 2026 09:22:00 +0000 https://usw.status.freshservice.com/incidents/69 https://usw.status.freshservice.com/incidents/69 Incident The LIVE Quercus environment is being upgraded with essential updates. During these times, Quercus LIVE may show as available but we recommend users not to log in during these times. This upgrade is required for Quercus LIVE to provide security updates and improvement to the system. Mae amgylchedd BYW Quercus yn cael ei uwchraddio gyda diweddariadau hanfodol. Yn ystod yr amseroedd hyn, efallai y bydd Quercus LIVE yn dangos ei fod ar gael ond rydym yn argymell defnyddwyr i beidio â mewngofnodi yn ystod yr amseroedd hyn. Mae angen yr uwchraddiad hwn er mwyn i Quercus LIVE ddarparu diweddariadau diogelwch a gwelliannau i'r system. Fri, 20 Feb 2026 16:00:00 +0000 https://usw.status.freshservice.com/incidents/66 https://usw.status.freshservice.com/incidents/66 Maintenance The PaperCut printing system is going to be upgraded to the latest version and to have the new certificate applied. During these times PaperCut will be running at risk and may be unavailable. The Print Room on Treforest Campus will be open early to assist with any urgent print requests. This upgrade is required for PaperCut to provide security updates and improvement to the system. Bydd system argraffu PaperCut yn cael ei huwchraddio i'r fersiwn ddiweddaraf a bydd y dystysgrif newydd yn cael ei chymhwyso. Yn ystod y cyfnodau hyn, bydd PaperCut mewn perygl ac efallai na fydd ar gael. Bydd yr Ystafell Argraffu ar Gampws Trefforest ar agor yn gynnar i gynorthwyo gydag unrhyw geisiadau argraffu brys. Mae angen yr uwchraddiad hwn er mwyn i PaperCut ddarparu diweddariadau diogelwch a gwelliannau i'r system. Thu, 12 Feb 2026 09:00:00 +0000 https://usw.status.freshservice.com/incidents/67 https://usw.status.freshservice.com/incidents/67 Maintenance Internet and Wi-Fi services will be running ‘at risk’ during the upgrading of the network to improve security and resilience. There is a low risk to user disruption. However, all internet and Wi-Fi services should be considered at risk during these times. Please remember to save your work regularly in case of any temporary outages. Bydd gwasanaethau rhyngrwyd a Wi-Fi yn rhedeg ‘mewn perygl’ yn ystod y gwaith o uwchraddio’r rhwydwaith i wella diogelwch a gwydnwch. Mae risg isel i amhariad defnyddwyr. Fodd bynnag, dylid ystyried bod pob gwasanaeth rhyngrwyd a Wi-Fi mewn perygl yn ystod yr amseroedd hyn. Cofiwch arbed eich gwaith yn rheolaidd rhag ofn y bydd unrhyw doriadau dros dro. Wed, 11 Feb 2026 07:00:00 +0000 https://usw.status.freshservice.com/incidents/65 https://usw.status.freshservice.com/incidents/65 Maintenance